A while ago we got a notice that the town would be installing a fire hydrant near our house. OK, fine. Weeks went by with no information about when it would happen. Then one Wednesday....

Comment from a friend:

"Tomorrow's headlines: Twitter is down ... worldwide productivity skyrockets."

Of course, that isn't taking into account all the people who tried to post to Twitter and, finding it wasn't there for them, froze in place, never to be heard from again waiting for things to return to normal.

In my July 7th post, titled A Customer Service Win-Win-Win-Win-Win, I described a shopping experience that could have resulted in frustration, but instead had a speedy, straightforward and altogether satisfying outcome. In referring to my experience in his own blog, Roy Atkinson portrayed this type of experience in terms of straight paths and winding paths, a wonderfully visual way of thinking about such situations