Many of you may not have heard yet that I've had a transition in mycareer. I have started a full-time job as a sustaining engineer. What does that entail? I'm still working on defining that. I am doing technical support, development in Perl on Linux, and visiting customers doing installations. Meanwhile, people have been asking me questions about how to do testing and track bugs, and my preferred method of learning new parts of the system is exploring it and filing bug reports. I enjoy talking to customers and following up on issues they have. Most people don't seem to listen to the details. I love the fact that I'm free to coordinate with all the project managers, technicians, developers, testers, architects, sales staff, and customers as needed.

I'll never leave behind my love for practical approaches to quality. In fact, the sales director referred to me in passing as the resident customer advocate, and I couldn't be more proud.